Coins & Balance
6 articles
- Can I get my store balance/coins refunded to my bank account?Balance top-ups of $20 or less are non-refundable under Dropify's refund policy — this applies even if you never used the balance. Larger…
- I topped up my store balance but it's not showing — what do I do?First refresh and recheck your balance — many top-ups post a few minutes after the bank confirms payment. If it's still missing after…
- I was charged twice for the same balance top-up — can I get the extra back?If a top-up appeared to fail and you retried, you may have been charged more than once. Contact support with the payment dates/amounts —…
- What are these coin transactions in my history?Check Account Settings → Coins → History for a full breakdown — most entries are simply the per-order fee deducted for each order your…
- Why are my test orders using up store coins?Every order placed on your store — including test orders — consumes coins, because Dropify's pricing is order-based, not just for real…
- Why is my dashboard paused — is it because of a negative balance?When your store coins balance drops to -$1 or lower, dashboard access is paused until you top up — but your live storefront and landing…