\"Failed to load countries\" error at checkout
A "Failed to load countries" error on the checkout page's country selector was a known platform issue that has been fixed — if you still see it, it usually clears with a refresh or a fresh page load.
Steps
- Refresh the page (or clear your browser cache) and try the country/phone-country selector again — this resolves the error for most merchants and customers now that the underlying issue has been fixed.
- If you're seeing this while editing your store in the theme editor, reload the editor tab before retrying.
- If customers report it on your live storefront, check the checkout page yourself in an incognito/private browser window to confirm whether it's still happening.
- If the error still appears after refreshing, contact support with the exact page URL and a screenshot of the error so it can be checked directly — this may point to a new issue rather than the original one.
Common problems
- Error only shows for some customers, not otherstry reproducing it yourself in a private browser window; if you can't reproduce it, it may be a temporary network issue on the customer's side.
- Country selector loads but the phone country code doesn't match the customer's countrythis is a separate display issue from the loading error; report it separately with the country involved.