How to connect a custom domain to your Dropify store
Go to Store Settings → Domains and add your domain name, then point its nameservers to Dropify's servers — this is the supported way to connect a custom domain.
Steps
- Go to your domain provider's control panel (Namecheap, GoDaddy, Hostinger, Name.com, etc.) and find domain management → custom nameservers.
- Replace the existing nameservers with
dns1.dropify.shopanddns2.dropify.shop.- GoDaddy locks its default nameservers for CNAME-style setups — in GoDaddy's Manage DNS, add a custom NS record type with these same two values instead.
- In Dropify, go to Store Settings → Domains → Add Custom Domain, enter the domain name (without
httporwww, e.g.storedomain.com), choose your Domain provider from the list, and click Add domain. - Wait for DNS to propagate — this usually finishes within a few hours, but can take up to 72 hours. You'll land on a connection status page that checks automatically and takes you to your store once it's live.
- Once connected, go to Store Settings → Domains and use Set as Primary so the domain (not the default Dropify subdomain) is used across your store and landing pages.
You don't need to delete your free .mydropify.shop domain to add a custom one — both can exist, and the free one stays reachable even after you set a custom domain as primary.
Common problems
- Domain still not active after several dayscheck with your provider that a WHOIS lookup shows the domain as actually registered/owned — an unregistered domain can't connect.
- Domain still shows "Not Connected" after adding ituse the refresh/Check DNS icon next to the domain in the list to re-check, and confirm no other DNS record (like an old A record) is overriding the nameservers — see My domain is connected but the store still won't load.
- On your plan you get a limited number of domains; each additional domain costs 300 Coins and is billed monthly (shown when you try to add an extra domain).
- Buying a domain elsewhere (Hostinger, CupConnect, Dynadot, etc.) works the same way — the nameserver change happens on that provider's site, then you add the domain name in Dropify.