Domains & DNS

11 articles

Fix: 404 or page not found errors after moving to the new platform version
If your store or landing pages started showing 404 / "Page Not Found" errors, edits stopped appearing live, or you see a "please log into…
Fix: dashboard keeps warning that DNS settings need updating
If your dashboard shows a "DNS settings need updating" (or similar "analytics needs reconfiguring") banner even though your domain is…
Fix: domain already linked to another store
This error means the exact domain name is already attached to a Dropify store — usually one you (or someone with access to your account)…
How to connect a custom domain to your Dropify store
Go to Store Settings → Domains and add your domain name, then point its nameservers to Dropify's servers — this is the supported way to…
How to set up a professional/business email on your connected domain
If your domain uses Dropify's nameservers, Dropify's DNS panel controls it — you can't add your own MX/TXT/SPF records there. To use a…
How to verify your domain with Facebook Business Manager
Verify your domain in Facebook Business Manager using the meta-tag method, not a DNS TXT record — Dropify doesn't offer a way to add…
I bought my domain through Dropify but can't find a DNS panel for it
Domains purchased through Dropify are managed by Dropify — there's no separate DNS panel for you to configure. Your store connects and…
My domain is connected but the store still won't load
After you point a domain to Dropify, the connection normally completes within minutes once the DNS change takes effect. If it's still not…
Nameservers vs A/CNAME records — which one should I use?
Dropify's dashboard sets up domains through nameservers (dns1.dropify.shop and dns2.dropify.shop) — this is the option shown directly in…
SSL certificate not working on my custom domain
Dropify automatically issues and activates a free SSL certificate once your domain is fully connected — you never need to generate or…
Why my custom domain still shows the default Dropify link
Set your custom domain as the Primary Domain under Store Settings → Domains to use it across your whole store and all landing pages —…

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