Fix: 404 or page not found errors after moving to the new platform version
If your store or landing pages started showing 404 / "Page Not Found" errors, edits stopped appearing live, or you see a "please log into your store" message after your account moved to the newer platform version, your domain's nameservers are still pointing at the old servers.
Steps
- Go to your domain provider's control panel and find where the nameservers are set.
- Update them to
dns1.dropify.shopanddns2.dropify.shop(the same values used for any domain connection — see How to connect a custom domain to your Dropify store). - Allow DNS propagation time before testing again.
- If your store still uses the free subdomain instead of a custom domain, note the format changed to
[yourstorename].mydropify.shop— the old free-subdomain links tied to the previous platform version are no longer supported. - Once the nameservers update, existing pixel/tracking setup on your landing pages does not need to be reconnected — it stays saved with the page.
Common problems
- New landing pages 404 while older ones on the same domain still worksame fix: update the domain's nameservers to Dropify's current values.
- Edits (text, images, prices) save in the editor but don't appear on the live pagethis is almost always the same stale-nameserver cause, not a saving bug.
- Renaming a landing page or changing its URL triggers "page not found"update nameservers; if the issue continues after that, it usually needs re-propagation time before retrying.
- "Please log into your store" error when viewing a landing pagesame nameserver fix.