How to set up a professional/business email on your connected domain
If your domain uses Dropify's nameservers, Dropify's DNS panel controls it — you can't add your own MX/TXT/SPF records there. To use a professional email address (Namecheap Private Email, Google Workspace, etc.) on the same domain, connect your domain using the CNAME method instead of nameservers — see Nameservers vs A/CNAME records — which one should I use? — so your existing DNS provider keeps managing mail records while your store stays connected.
Steps
- Go to Store Settings → Domains and check whether your domain currently uses Dropify's nameservers.
- If it does, switch to the CNAME method instead: add a CNAME record pointing to
cname.dropify.shopat your registrar — see Nameservers vs A/CNAME records — which one should I use? for the exact steps (including a video tutorial). This keeps your domain's DNS with your own provider so you can manage email records yourself. - In your domain provider's DNS page, add the email records your email provider requires (MX, TXT/SPF, etc.), alongside the CNAME record that keeps the store connected.
- Wait for the changes to propagate, then confirm both your store and your new email are working.
Common problems
- Site went down after changing DNS for emaildouble-check the CNAME record for the store connection was actually added, not just the email records — a missing or misconfigured record at the registrar is the most common cause.
- Want to keep your current email provider's nameservers without breaking the store connectionswitch to the CNAME method described above instead of the default nameserver method in How to connect a custom domain to your Dropify store; contact support if you get stuck.
- Only need to keep an existing mailbox (e.g. Hostinger email) active while still using Dropify's nameservers for the storethe CNAME method is the supported way to do this; if you'd rather not switch, contact support to check whether your specific provider can be configured to keep mail working without changing your connection method.