Dropify app not working, stuck on splash screen, or won't log in
If the Dropify mobile app won't open, gets stuck on the loading/splash screen, shows a black screen, or blocks you from logging in, this is usually caused by running an app version that's behind the current platform — Dropify actively ships app updates, so check for one first.
Steps
- Check the App Store (iOS) or Google Play (Android) for a Dropify app update and install it if available — Dropify's app is updated regularly, so a fresh install often resolves this.
- If you're already on the latest available version and still see the issue, reinstalling or clearing the app's data is unlikely to help if the root cause is app/platform compatibility; contact support with your app version and device type instead.
- In the meantime, log into your store's dashboard from a browser (desktop or mobile browser) to manage orders, products, and check your stats.
- After updating, log in again with your usual credentials.
Common problems
- App stuck on the logo/splash screen, never reaches loginupdate to the latest app version first; if it persists after updating, use the browser dashboard and contact support.
- App won't accept login credentialscheck for an app update first; if already up to date, this isn't a wrong-password issue — contact support.
- App notifications have stopped arrivingalso usually tied to an outdated app version; update and check again.
- App asks for a password you don't remember settingyou may not have a mobile-app account yet; register at your dashboard's registration page using your store email, then log in.