Pixels & Tracking
9 articles
- Can I see UTM data on orders or add custom code to the thank-you page?Dropify currently does not display UTM parameters inside the order summary or order details, and you cannot add custom JavaScript directly…
- Facebook Ads shows more purchases than orders in my storeA gap between what an ad platform (Facebook Ads, TikTok Ads) reports and what shows in your Dropify orders is usually a…
- Google Ads / Google Analytics conversion isn't trackingDropify has two separate places for Google tracking: Apps > Google Analytics (one GA4 Measurement ID, format G-XXXXXXXXXX) for site…
- Hotjar or Microsoft Clarity isn't showing session recordingsConnecting Hotjar or Microsoft Clarity through their Dropify apps is enough — you don't need to paste any script manually into your page…
- How do I add my Facebook, TikTok, or Google pixel ID?Add tracking pixels from Store Settings > Pixels (or from Apps by opening the specific pixel app, e.g. Meta Pixel, TikTok Pixel). This…
- How do I set up Meta Conversions API, and what data does it send?Meta Conversions API (CAPI) is configured from Apps > Meta Pixel > Conversion API, using an access token from your Meta Business account…
- My Meta (Facebook) Pixel isn't tracking any eventsIf your Meta Pixel shows as connected but Events Manager shows nothing, the most common causes are a wrong/unsaved ID, the wrong event…
- My TikTok Pixel isn't detecting activity or purchase eventsTikTok Pixel is added under Apps > TikTok Pixel (Pixel ID) with an optional Events API section for server-side events (Token, Pixel…
- Pixel tracking breaks on my custom domain / thank-you pageYou don't need a custom domain to use tracking pixels — the free Dropify subdomain works fine. But if you've connected a custom domain and…