How do I add Intercom live chat to my store?
Intercom adds live chat and customer messaging to your store and/or landing pages.
Steps
- Open Intercom from Apps and click Connect Intercom.
- Enter your Intercom App ID.
- Choose Display On: Store Only, Landing pages Only, or Both Store and Landing pages.
- Save. To make changes later, use Intercom Settings → Edit Settings.
Common problems
- "Failed to connect Intercom"double-check the App ID was copied exactly from your Intercom workspace settings.
- Chat widget isn't showing where expectedconfirm Display On covers the page type you're checking (Store vs Landing pages).
- Widget shows on the store but not on a specific landing page (or vice versa)re-open Edit Settings and change Display On to Both, then verify on each page type.