How do I add Tidio live chat to my store?
Tidio adds live chat and a chatbot widget to your store and/or landing pages so you can engage customers in real time.
Steps
- Open Tidio from Apps and click Connect Tidio.
- Enter your App ID (from your Tidio account).
- Choose Display On: Store Only, Landing pages Only, or Both Store and Landing pages.
- Save. Update it later from Tidio Settings → Edit Settings.
Common problems
- "Failed to connect Tidio"recheck the app ID matches the one shown in your Tidio account settings, with no extra characters.
- Chat bubble missing on a landing pageconfirm Display On includes Landing pages, not just Store.
- Chatbot automations set up in Tidio aren't firing on your storeautomation/bot logic is configured inside Tidio itself; this app only controls where the widget displays on Dropify.