How do I add Kommunicate live chat to my store?
Kommunicate adds live chat and customer support to your store and/or landing pages.
Steps
- Open Kommunicate from Apps and click Connect Kommunicate.
- Enter your App ID (from your Kommunicate account).
- Choose Display On: Store Only, Landing pages Only, or Both Store & Landing pages.
- Save. Use Open Dashboard to jump into your Kommunicate account for full chat management, or Edit Settings to change the App ID/display location later.
Common problems
- "Failed to connect Kommunicate"confirm the App ID was copied correctly from your Kommunicate account.
- Chat widget not visible on a landing pagecheck Display On includes Landing pages.
- Need to manage conversations, agents, or botsthat's done from Kommunicate's own dashboard (use Open Dashboard), not from this Dropify settings screen.