Store design or home page got wiped after a theme change
If you use a custom theme's Sync theme button, read the confirmation dialog carefully first — despite the "sync" wording, it resets the theme and permanently erases your sections, colors, fonts, and content customizations back to the theme's original state.
Steps
- Before clicking Sync theme (or any "reset" action) on a custom theme, check the confirmation dialog — if it mentions erasing customizations, cancel unless you're sure you want to start over.
- If your design was already wiped, check Online Store → Themes → My themes for the theme you were previously using, and reactivate it if it's still listed with your edits intact.
- If you can't identify which theme had your customizations, contact support with your store name; be aware that a full restore isn't always available and any edits made since the reset may not come back.
- If your home page specifically was deleted (rather than the whole theme reset), check theme settings for a restore option, or select a different template and make sure it's set to Published.
- Once resolved, change your account password if you shared login credentials with support during the investigation.
Common problems
- Clicked what looked like an update/sync button and lost your entire store designthis is the expected (if confusingly labeled) behavior of the theme reset action; unfortunately a full recovery isn't guaranteed, only partial customizations may be restorable.
- Home page is missing and the product page editor won't opencheck theme settings for a "restore home page" option, and make sure your chosen template is set to Published.
- This happened while ad campaigns were actively runningcontact support immediately and flag that campaigns are live, since this affects how urgently it's handled.
- Only part of your previous design came back after a restorethis can happen; you may need to manually rebuild the remaining sections yourself.