How do I submit a new support ticket?
Submit a new support request from Support Tickets → New Ticket, choosing the category that best matches your issue so it reaches the right context faster.
Steps
- Go to Support Tickets and click New Ticket.
- Enter a Title describing the issue.
- Choose a Reason/category: Order Issue, Technical Issue, Affiliate Program, Marketplace Order, Subscription Issue, Balance, Coins Issue, Store Builder, Funnel Builder, Payment Integration, Policy Question, or Other.
- If relevant, fill in the Order ID or Marketplace Order ID.
- Set a Priority: Low, Medium, High, or Urgent.
- Pick a Preferred Contact Method if you'd like a call: Zoom, Teams, Google Meet, Phone Call, Email, WhatsApp, or No Preference.
- Write your Message with as much detail as possible, and attach any relevant Attachments (screenshots, screen recordings, etc.).
- Click Create Ticket.
Common problems
- Not sure which Reason to pickchoose the closest match (e.g. use "Order Issue" for anything about a specific order, "Technical Issue" for bugs); you can add more context in the Message either way, and support can still route it correctly if the category isn't a perfect fit.
- Ticket submitted without enough detail leads to a slow back-and-forthinclude the order ID (if relevant), what you expected vs. what happened, and a screenshot/recording in Attachments up front to speed up the first reply.
- Marked Urgent but no faster responsepriority reflects how you see the impact, but response order also depends on the category and current volume; for anything affecting live orders, also include the Order ID so it can be identified quickly.
- Wanted a call but got a text replythe Preferred Contact Method is a request, not a guarantee; some issues are resolved faster over chat/email and support may reply that way first before scheduling a call.