How do I check the status of my support tickets?
Support Tickets lists every request you've sent to Dropify support, with its status and priority, so you can track progress in one place.
Steps
- Go to Support Tickets in the sidebar.
- Search by keyword, or filter by Priority (Low, Medium, High, Urgent) or Status (Open, Pending, In Progress, Resolved, Closed).
- Check the table for Ticket ID, Subject, Priority, Category, Created At, Last Updated, and Status.
- Click View on a ticket to see its full details and any replies.
- Once your issue is fixed, you can mark a ticket Resolve yourself, or select several and use Bulk Resolve / Bulk Delete.
Common problems
- Can't find an old ticketclear the Priority/Status filters, since a ticket marked Resolved or Closed won't show if you're filtering for Open ones only.
- Ticket says "In Progress" for a long time with no replycheck Last Updated — if it hasn't moved, add a reply on the ticket itself with any new details rather than opening a duplicate ticket for the same issue.
- Accidentally resolved a ticket that wasn't actually fixedopen a new ticket referencing the same issue if it isn't resolved; there's no built-in "reopen."