How do I add Facebook Messenger chat to my store?
The Messenger - Live Chat app adds a chat button linked to your Facebook Page Messenger, so customers can message you directly — no coding needed.
Steps
- Open Messenger - Live Chat from Apps.
- Go to App Settings and paste Your Messenger URL (must contain "m.me", e.g.
https://m.me/yourpage). - Choose Display on: Only on the Online Store, Only on Landing pages, or Both.
- Click Save changes.
Common problems
- "Invalid chat code" error when savingthe URL must contain "m.me"; copy the link directly from your Facebook Page's Messenger settings rather than typing it manually.
- Chat button isn't showing on my landing pagecheck the Display on setting is set to Landing pages or Both, not just Online Store.
- Chat button missing after choosing a locationmake sure you clicked Save changes; the setting isn't applied until saved, and "Please select where to display the chat" means that field was left empty.
- Messages aren't reaching my Facebook inboxthis app only links to your existing Facebook Page Messenger; check your Page's Messenger settings and permissions directly in Facebook.