How to recover sales from abandoned checkouts
Abandoned Checkouts lists customers who started filling in the order form but didn't finish or submit it, so you can follow up and try to recover the sale.
Steps
- Go to Orders → Abandoned Checkouts.
- Each row shows the product, customer name, phone number, email, address, country, sales channel, and when the checkout was started. Use the search box or Filters (product, customer, phone, email, address, country, sales channel, date) to narrow the list.
- If a checkout has enough contact info (phone number and/or address), use the row's action menu and choose Convert to Order to turn it into a real order you can follow up on and process — or select several and use Bulk Transfer.
- If a checkout has no useful contact info and isn't worth keeping, use Delete Abandoned Checkout (single) or Bulk Delete (multiple) to remove it from the list.
- Use Export Data to download the list as CSV or XLSX, e.g. to call or message customers from outside Dropify.
Common problems
- "Why are my orders showing up here instead of in Orders?"a checkout lands here when the customer didn't finish entering their info or never completed the purchase; if it has a usable phone number, convert it to a regular order to follow up.
- Cart/click counts on my landing page don't match my order countthat's expected — a "cart" click is anyone who scrolled to the order form, but only the ones who actually completed and validated the form become orders; the rest, if they entered any info, appear here in Abandoned Checkouts.
- Empty list even though I know customers dropped offthey need to have entered at least some information for the store to be able to record the attempt; visitors who left before typing anything won't appear here.