How to set up Dropify's AI Order Confirmation (Dropify Confirm)
Dropify Confirm (AI Order Confirmation) is Dropify's own AI voice agent that calls customers to confirm COD orders automatically — it's early-access, so you apply first, then configure call rules, products, and at least one flow before it goes live.
Steps
- Open Call Center (Dropify Confirm). If not yet approved, fill in Apply for AI Confirm early access: monthly orders, markets, current call-center setup and cost per confirmed order (if any), primary call language, and notes, then Submit application. Reviews take 1–2 business days; you can edit and re-apply while pending.
- Once approved, configure: which orders AI should confirm (COD orders only or All orders), Retries (1–3), Active days and Call hours (or a custom window), and Call language (auto-detect or forced), then Save and enable.
- In Settings, set Store Name, Agent Name and Voice, delivery estimate, and optional custom script instructions; optionally enable Fraud Protection and the (beta) Abandoned Checkouts caller.
- Under Products, add every product AI should confirm, with a description the agent can read to the customer.
- Under Flows, create at least one automation flow (with a fallback) — without one, orders aren't processed even with the service on.
- Track results under All Leads: search by name, order ID, or phone; open a lead for call logs, order timeline, Retry call, Force call, or Send WhatsApp.
Common problems
- Orders aren't confirmed even though it's "on"you need at least one Flow; the dashboard shows "No flows configured" until you create one.
- Lead stuck "Needs review"it has a product not added under Products; add it or use Force call for generic order details.
- Lead on hold for suspected fraud3+ orders from the same phone/IP within 24h are auto-held; Force call if genuine.
- Send WhatsApp does nothingrequires the WhatsApp Agent app installed, a connected Meta account, and an approved confirmation template.
- Billing is pay-per-use: about $0.25 per lead entered, $0.80 per confirmed lead, plus $0.50 on an accepted upsell.