Subscription & Billing
7 articles
- Can I get a refund for my Dropify subscription?New subscriptions are covered by a 14-day, no-questions-asked money-back guarantee. After that window, or for a renewal charge, refunds…
- How do I cancel my Dropify subscription?There's no separate "cancel" button — you cancel by disabling auto-renewal from Account Settings → Subscriptions and Payments. Your plan…
- How do I downgrade or switch my Dropify plan?Switch plans anytime from Account Settings → Subscriptions and Payments or the Upgrade page. Dropify no longer has a free plan — new…
- How do I remove my saved credit card from Dropify?Go to Account Settings → Subscriptions and Payments and delete the card from your list of payment methods. Your primary card can only be…
- I was charged twice, or don't recognize a Dropify charge — what do I do?First check Account Settings → Billing History to see exactly what was charged and when. If two charges genuinely match (same amount, same…
- My store was deleted for inactivity — can I get it back?A store is deleted after 3 months without an active subscription payment or a balance top-up. If it's still eligible, you can restore it…
- Where do I see and download my Dropify invoices?Every charge to your account is listed in Account Settings → Billing History, where you can also download each invoice.