Where do I see and download my Dropify invoices?
Every charge to your account is listed in Account Settings → Billing History, where you can also download each invoice.
Steps
- Go to Account Settings → Billing History.
- Browse the list of past charges, with the date, amount, and plan/item charged.
- Click the invoice/download action next to a charge to get a copy for your records.
Common problems
- Invoice won't downloada downloadable PDF exists only for subscription charges and balance top-ups; other Billing History entries (like app/add-on fees) don't have a separate invoice file, so contact support with the date and amount and ask for a statement instead. If it's a subscription or top-up charge and still won't download, try a different browser or clear your browser cache, then retry.
- Can't find a specific chargecheck that you're logged into the account/store the charge was made on if you manage more than one store — see My store disappeared from the dashboard — where did it go?.
- Charge on the list you don't recognizesee I was charged twice, or don't recognize a Dropify charge — what do I do?.